SHIPPING POLICY
Thank you for shopping with NYLANI. We are committed to getting your order to you as quickly as possible. Please review our shipping policy before placing your order so you know what to expect after checkout.
Shipping Rates
- Free Standard Shipping is available on all U.S. orders of $50 or more (before taxes).
- Orders under $50 are subject to a flat rate shipping fee of $6.
Processing Time
All orders are processed in the order they are received. Please allow 1–3 business days for your order to be processed, packed, and prepared for shipment.Orders are processed Monday-Friday, excluding all major holidays.
During sales, launches, holidays, or high-volume periods, processing times may be slightly longer.
Delivery Time
Estimated delivery dates will be provided at checkout based on your shipping address.
Please note that shipping times are estimates and are not guaranteed.
Tracking Information
Once your order ships, you will receive tracking information through the contact method provided at checkout.
Please allow up to 24–48 hours for tracking updates to appear after your label has been created.
Incorrect Shipping Addresses
Customers are responsible for entering the correct shipping address at checkout.
NYLANI is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice an address error after placing your order, please contact us as soon as possible at support@shopnylani.com. We will do our best to update the address before your order ships, but we cannot guarantee changes once the order has been processed or fulfilled.
Lost, Stolen, or Delayed Packages
Once an order has been handed over to the shipping carrier, NYLANI is not responsible for lost, stolen, delayed, or misdelivered packages.
If your tracking shows that your package was delivered but you did not receive it, please contact the shipping carrier directly for assistance.
We recommend checking with neighbors, household members, your mailbox, front porch, leasing office, or local post office before reaching out.
Returned Packages
If a package is returned to NYLANI due to an incorrect address, failed delivery attempt, or refusal of delivery, the customer may be responsible for additional shipping fees to have the order resent.
Original shipping fees are non-refundable.
Damaged Packages
If your package arrives damaged, please contact us within 3 days of delivery at support@shopnylani.com with your order number and clear photos of the package and item.
We will review the issue and determine the best next step.
Questions
If you have questions about your order or shipping, please contact us at: