PRIVACY POLICY
At NYLANI, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a purchase, contact us, or interact with our store.
By using our website, you agree to the terms of this Privacy Policy.
Information We Collect
When you visit our website or place an order, we may collect certain information, including:
Name
Email address
Billing and shipping address
Phone number, if provided
Order details and purchase history
Payment information
Device, browser, and website usage information
Messages or inquiries you send to us
Payment information is processed securely through our payment providers. NYLANI does not store your full credit card information.
How We Use Your Information
We use your information to:
Process and fulfill orders
Send order confirmations, updates, and tracking information
Respond to customer service questions
Provide product support and styling help
Improve our website and customer experience
Prevent fraud or unauthorized activity
Send marketing emails, texts or updates, if you choose to subscribe
Comply with legal, tax, and business obligations
Email Marketing
If you sign up for our email list, we may send you updates about launches, restocks, promotions, new arrivals, and other NYLANI news.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at support@shopnylani.com.
Cookies & Website Tracking
Our website may use cookies and similar tracking tools to improve your shopping experience, remember your preferences, analyze website traffic, and support marketing or advertising efforts.
Cookies may help us understand how visitors use our website and improve the way our store works.
You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.
Sharing Your Information
We do not sell your personal information.
We may share limited information with trusted third-party service providers who help us operate our business, including:
Payment processors
Shipping carriers
Website hosting platforms
Email marketing providers
Analytics tools
Customer support or business tools
These providers only receive information needed to perform their services.
We may also share information if required by law, to protect our rights, prevent fraud, or respond to legal requests.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no online system is completely secure. By using our website, you understand that information shared online carries some level of risk.
The FTC notes that businesses should be clear about how they collect, use, share, and protect personal information, and should follow through on privacy promises made to customers.
Your Rights & Choices
Depending on where you live, you may have the right to:
Request access to the personal information we have about you
Request corrections to inaccurate information
Request deletion of certain personal information
Opt out of marketing emails
Limit certain uses of your personal information
To make a privacy-related request, please contact us at:
Third-Party Links
Our website may contain links to third-party websites, apps, or services.
NYLANI is not responsible for the privacy practices, content, or policies of third-party websites. We recommend reviewing their privacy policies before sharing personal information.
Children’s Privacy
NYLANI does not knowingly collect personal information from children under the age of 13.
If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.
Data Retention
We keep personal information only as long as necessary to fulfill orders, provide customer support, maintain business records, comply with legal obligations, resolve disputes, and operate our business.
Updates to This Policy
NYLANI may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
Your continued use of our website after updates are posted means you agree to the updated policy.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us at: