RETURNS & REFUND POLICY

At NYLANI, every piece is carefully packed and prepared with love. We want you to feel confident when shopping with us, so please review our return and refund policy before placing your order.

Returns

Most of our jewelry is designed to be adjustable or fit a wide range of sizes. Because of this, returns and exchanges are only accepted for our hinge bangles due to potential sizing concerns as they do not adjust. 

To be eligible for a return or exchange, bangles must:

  • Be returned within 14 days of delivery 
  • Be in their original packaging
  • Show no sign of wear or damage

To initiate a return, please email us at support@shopnylani.com within 3 business days. Be sure to include your order number. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

If you have questions about sizing before placing your order , please contact us at support@shopnylani.com

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery so we can make it right.

To be eligible for a replacement, store credit, or refund review, the item must be:

  • Unworn
  • Unused
  • In its original packaging
  • Reported within 3 days of delivery
  • Supported with clear photos of the item and packaging

Please email us at support@shopnylani.com with your order number, photos, and a short description of the issue.

Refunds/Exchanges

Refunds or exchanges are only allowed on hinge bangles and considered for all other products if an item arrives damaged, defective, or incorrect and the issue is reported within the required timeframe.

Once your request is reviewed, we will notify you if your refund, replacement, or store credit has been approved.

If approved, refunds will be processed back to the original payment method. Please allow several business days for your bank or payment provider to process the refund.

Order Issues After Delivery

NYLANI is not responsible for damage caused by improper care, normal wear, skin chemistry, exposure to harsh chemicals, or excessive moisture after the item has been received and worn.

Please review our Jewelry Care page for tips on keeping your pieces looking their best.

Cancellations

Orders may be canceled only if they have not yet been processed or shipped. Once an order has been packed, fulfilled, or shipped, it cannot be canceled.

Shipping Fees

Shipping fees are non-refundable unless the issue was due to an error on our end. Customers are responsible for any return shipping costs if a return is approved and required.

Final Sale Items

All sale items, discounted items, promotional items, limited drops, and gift-with-purchase items are final sale and cannot be returned, exchanged, or refunded.

Questions

If you have an issue with your order, please contact us at support@shopnylani.com.