Orders may only be changed or canceled if they have not been processed, packed, or shipped yet.
If you need to make a change, please contact us as soon as possible at support@shopnylani.com. Once your order is being prepared or has shipped, we cannot guarantee changes or cancellations.
If an item becomes unavailable after your order is placed, we will contact you with available options. This may include a refund, replacement, store credit, or order adjustment.
Only one discount code may be used per order unless otherwise stated.
Discount codes must be entered at checkout and cannot be applied after an order has already been placed.
Yes! If you’re not sure what to choose, need help building a stack, or want help pairing pieces together, we’re happy to help.
You can contact us at support@shopnylani.com or message us on Instagram for styling help.
Please allow 1–3 business days for your order to be processed, packed, and prepared for shipment.
Processing times do not include weekends, holidays, or shipping carrier transit times. During launches, sales, holidays, or high-volume periods, processing times may be slightly longer.
Shipping time depends on the carrier and your location.
Standard shipping is typically 3–7 business days after your order has been processed and shipped.
Please note that shipping times are estimates and are not guaranteed.
Yes. Once your order ships, tracking information will be sent using the contact information provided at checkout.
Please allow up to 24–48 hours for tracking updates to appear after your label has been created.
If your tracking shows delivered but you do not see your package, please check your mailbox, front porch, side door, leasing office, mailroom, neighbors, and household members first.
Once an order has been handed to the shipping carrier, NYLANI is not responsible for lost, stolen, delayed, or misdelivered packages. Please contact the shipping carrier directly for delivery assistance.
Sometimes we may offer local pickup. If local pickup is available, you will receive pickup instructions once your order is ready.
Please do not arrive for pickup until you have received confirmation that your order is ready. All pickups must be scheduled or confirmed in advance.
For hygiene and quality reasons, all jewelry sales are final.
We do not accept returns or exchanges once an order has been fulfilled unless an item arrives damaged, defective, or incorrect.
Please contact us within 3 days of delivery at support@shopnylani.com with your order number, clear photos of the item, and photos of the packaging.
The item must be unworn, unused, and in its original packaging to be eligible for review.
Refunds are only considered for damaged, defective, or incorrect items that are reported within the required timeframe and approved after review.
If approved, refunds will be processed back to the original payment method. Please allow several business days for your bank or payment provider to process the refund.
Yes. Sale items, discounted items, promotional items, limited drops, gift-with-purchase items, and special offers are final sale.
All of NYLANI bangles are not adjustable. Most are hinge-style bangles, which means they open and close to go on your wrist, but they do not expand or resize.
Please check the product description for sizing details before purchasing.
Most bangles include inside diameter or sizing details in the product description. A good way to check your fit is to measure a bangle you already own that fits comfortably, then compare it to the size listed on the product page.
If you’re unsure, contact us before ordering and we’ll do our best to help.
Many NYLANI pieces are water-resistant and made for everyday wear, which means they can handle normal exposure like handwashing, light splashes, and everyday moisture.
To keep your pieces looking their best long-term, avoid repeated exposure to harsh soaps, perfumes, lotions, oils, pools, oceans, hot tubs, and cleaning products.
If your jewelry gets wet, gently pat it dry.
For more details, please visit our Jewelry Care page.
